Privacy Policy | Hoya Chiquita

At Hoya Chiquita, we take the protection of your personal data seriously and are committed to processing your information securely, transparently and in accordance with applicable data protection legislation.

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation – GDPR), Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights, and other applicable data protection regulations, we provide you with the following information about how we process your personal data.

WHO IS THE DATA CONTROLLER?

The data controller responsible for processing personal data collected through this website is:

Hoya Chiquita

Hoya Chiquita is responsible for ensuring that personal data collected through this website is processed in accordance with applicable data protection regulations.

WHAT PERSONAL DATA DO WE COLLECT AND PROCESS?

Depending on how you interact with our website and the services you request, we may collect and process personal information that you provide directly to us.

This may include:

Identification information: such as your name and surname.
Contact information: such as your email address, telephone number or other contact details that you voluntarily provide.
Information relating to enquiries and accommodation: information you provide when requesting information about Hoya Chiquita, enquiring about availability, accommodation or a potential stay.
Information submitted through forms: any other information you voluntarily provide when completing a contact or enquiry form or communicating with Hoya Chiquita.
Technical and browsing information: certain information about how you use and navigate our website, which may be collected through cookies and similar technologies.

Where providing certain personal information is necessary in order to process your enquiry or request, the corresponding fields may be marked as mandatory.

Failure to provide information identified as mandatory may prevent us from processing your request.

For more information about the use of cookies and similar technologies, please consult our Cookie Policy.

HOW WILL YOUR PERSONAL DATA BE USED?

The personal data you provide may be processed for the following purposes:

To respond to enquiries and requests for information about Hoya Chiquita.
To manage enquiries relating to availability, accommodation and potential stays at the property.
To communicate with you in relation to your enquiry, request or stay.
To manage the relationship with guests, potential guests and other users of the website.
To maintain, manage and improve the operation, security and functionality of our website.
To analyse the use of our website where you have consented to the use of analytics cookies or similar technologies.
To comply with applicable legal and regulatory obligations.
To establish, exercise or defend legal claims where necessary.

We will not use your personal data for purposes that are incompatible with those for which it was originally collected without informing you where required by applicable law.

WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

Depending on the circumstances, Hoya Chiquita may process your personal data on the basis of:

Your consent: when you voluntarily contact us or expressly agree to the processing of your personal data for a specific purpose.
The performance of a contract or pre-contractual measures: where processing is necessary to respond to an accommodation enquiry, manage a booking or stay, or take steps at your request before entering into a contractual relationship.
Compliance with legal obligations: where processing is necessary for Hoya Chiquita to comply with applicable laws or regulations.
Legitimate interests: where processing is necessary for the legitimate interests associated with the management, security and operation of the website and accommodation activity, provided that such interests do not override your fundamental rights and freedoms.

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before its withdrawal.

WHO WILL HAVE ACCESS TO YOUR PERSONAL INFORMATION?

As a general rule, Hoya Chiquita will not disclose your personal data to third parties unless this is necessary to manage your request or stay, required by law or otherwise permitted under applicable data protection legislation.

Personal data may be accessed by third-party service providers where their involvement is necessary for the operation of the website or management of the accommodation.

These may include, where applicable:

Website hosting and maintenance providers.
Information technology and technical support providers.
Email and communications service providers.
Booking or accommodation management service providers, where applicable.
Analytics service providers, where you have consented to the relevant cookies.
Professional advisers where their involvement is necessary.
Public authorities, regulators, courts or law enforcement agencies where disclosure is required by law.

Where third-party providers process personal data on behalf of Hoya Chiquita, appropriate measures will be taken to ensure that they process such information in accordance with applicable data protection legislation.

INTERNATIONAL TRANSFERS OF PERSONAL DATA

Some technology or service providers used in connection with the website may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, appropriate measures will be taken to ensure that the information receives an adequate level of protection in accordance with applicable data protection legislation.

Where required, such transfers may be based on an adequacy decision adopted by the European Commission, appropriate contractual safeguards such as Standard Contractual Clauses, or another legally recognised transfer mechanism.

HYPERLINKS

Our website may contain links to third-party websites that are outside the control of Hoya Chiquita and are not covered by this Privacy Policy.

If you access another website through a link provided on our website, the operator of that website may collect and process information about you in accordance with its own privacy policy.

We recommend reviewing the privacy policies of any third-party websites you visit.

DATA QUALITY AND ACCURACY

Users are responsible for ensuring that the personal information they provide is accurate, complete and up to date.

If any of your personal information changes or you become aware that information provided to us is inaccurate, you may request that it be corrected or updated.

DATA RETENTION

Hoya Chiquita will retain personal data only for as long as necessary to fulfil the purposes for which it was collected.

Information relating to enquiries will be retained for the period reasonably necessary to respond to and manage those enquiries.

Where a booking or accommodation relationship is established, personal data may be retained for the duration of that relationship and subsequently for the periods necessary to comply with applicable legal obligations or to establish, exercise or defend legal claims.

When personal data is no longer required and there is no legal obligation to retain it, it will be deleted or securely anonymised where appropriate.

SECURITY

Hoya Chiquita takes appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

However, no method of transmitting or storing information over the Internet can guarantee absolute security. Users should therefore take appropriate precautions when communicating personal information online and protect their devices and access credentials.

YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA

Under applicable data protection legislation, you may exercise the following rights:

RIGHT
Access	You may request confirmation as to whether Hoya Chiquita is processing your personal data and, where applicable, obtain access to that data and information about how it is processed.
Rectification	You may request the correction of personal data that is inaccurate or incomplete.
Erasure	You may request the deletion of your personal data where the requirements established by applicable legislation are met.
Objection	You may object to the processing of your personal data in certain circumstances, particularly where processing is based on legitimate interests.
Restriction of processing	You may request that the processing of your personal data be restricted in the circumstances established by applicable data protection legislation.
Data portability	Where applicable, you may request to receive personal data that you have provided to us in a structured, commonly used and machine-readable format and request that it be transmitted to another data controller.
Withdrawal of consent	Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before its withdrawal.

AUTOMATED DECISION-MAKING

Hoya Chiquita does not use personal data collected through this website to make decisions based solely on automated processing that produce legal effects or similarly significantly affect users, unless otherwise expressly stated and permitted by applicable legislation.

CONTACT AND EXERCISE OF RIGHTS

If you wish to exercise your data protection rights or have any questions about how Hoya Chiquita processes your personal information, you may contact Hoya Chiquita through the contact methods provided on this website.

Where necessary to verify your identity, Hoya Chiquita may request additional information or documentation. Only the information reasonably necessary to verify your identity will be requested.

Exercising your data protection rights is generally free of charge, subject to the exceptions permitted under applicable legislation.

You also have the right to lodge a complaint with the competent data protection supervisory authority if you believe that your personal data has been processed in breach of applicable data protection legislation.

In Spain, the competent supervisory authority is the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD).

CHANGES TO THIS PRIVACY POLICY

Hoya Chiquita may update this Privacy Policy from time to time to reflect changes to the website, the accommodation services, the processing of personal data or applicable legal requirements.

Any changes will be published on this page. We recommend reviewing this Privacy Policy periodically to stay informed about how your personal data is processed.